Set up in minutes.
Travel connected.
New to eSIM? Use this simple guide to install your travel plan on iPhone, Samsung Galaxy or Google Pixel.
Find your phone. Follow the steps.
Open your device guide below. Menu names can vary with your phone model, software version and region; follow the instructions supplied with your plan if they differ.
Apple iPhoneiOS · Add eSIM using a QR code
- Connect your iPhone to Wi-Fi.
- Open Settings → Mobile Service (or Mobile Data) → Add eSIM.
- Choose Use QR Code, then scan the code provided with your plan.
- Follow the prompts to Add eSIM. Name the new line, for example Travel, if prompted.
Samsung GalaxyOne UI · SIM manager setup
- Connect your phone to Wi-Fi.
- Open Settings → Connections → SIM manager.
- Select Add eSIM → Scan QR code.
- Scan the provided code and follow the download and installation prompts.
Google PixelAndroid · Set up an eSIM
- Connect your Pixel to Wi-Fi.
- Open Settings → Network & internet → SIMs → Add SIM.
- Choose Set up an eSIM and follow the on-screen provider instructions.
- Where prompted, scan your provider's QR code to download the plan.
Using another phone? Check the manufacturer's installation instructions and confirm your exact model supports eSIM.
QR code or manual details.
Use the method supplied with your eSIM package. You don't need to complete both.
Your eSIM provider supplies these detailsScan the QR code
Display your installation code on another screen or print it, then scan it with your phone. Some devices also support adding it directly from an image.
Enter details manually
If your phone offers manual installation, enter the SM-DP+ address, activation code and any confirmation code exactly as provided. Never use codes from another plan.
Switch to your travel data.
Once your eSIM is installed, use the phone's SIM settings to select it for mobile data when your plan is ready for use.
Important: Some plans begin validity at installation, while others begin when they first connect. Check your own plan before installing or activating.
- Enable the travel eSIM and select it for mobile data.
- Turn on data roaming for the travel eSIM only if your plan instructs you to.
- Check any APN or network instructions supplied with your package.
A few useful answers.
Should I install my eSIM before travelling?
It depends on your plan. Some plans start their validity period when installed; others start when they first connect to a supported network. Read the supplier's activation policy before deciding when to install.
What if my QR code doesn't scan?
Make sure you have internet, the entire QR code is visible and your phone is using the Add eSIM option. If manual details were provided, try that method. Do not repeatedly delete or reinstall an eSIM; contact the plan provider if activation fails.
Can I keep my regular SIM and phone number?
On many dual-SIM devices, yes. You can often leave your usual line enabled for calls and texts while choosing the travel eSIM for mobile data. Check your device settings and home operator's roaming charges.
Installed, but no mobile data?
Confirm you're in the plan's coverage area, the eSIM is enabled, the correct line is selected for mobile data and any required data roaming/APN settings match your provider's instructions. If the problem continues, contact support with your order details.
Need a hand?
Check device compatibility or get help with your setup.